TERMS & CONDITIONS
The details of your (“Customer”, “you” or “your”) travel booking (“Package Tour”) with MITT HIJRAH TRAVEL & TOURS SDN BHD (“Company”, “us”, “we” or “our”) will be set out in the Pax Statement to be issued to you upon making a reservation with us. The Pax Statement should be read together with these terms and conditions (“Terms and Conditions”), which apply to all tours, unless otherwise specifically stated. Additional terms (“Addenda”) may also apply to cruise holidays and specialty tours. Please carefully review these Terms and Conditions, as well as the terms of any applicable Addenda, before making your reservation. By making a reservation with us, you are deemed to have read, understood and accepted these Terms and Conditions, and the terms of any applicable Addenda.
1. Reservation, Deposit and Full Payment
To make a reservation, you need to place a deposit with us for yourself and each person accompanying you on the Package Tour. This deposit will form part of your final payment. The minimum deposit is specified in the table below. You will be notified should a higher deposit be required for your specific booking.
Type of Package Tour
Minimum deposit per traveller (“Minimum Deposit”)
All Trips - RM500 - RM1,000
Payment of the deposit and confirmation of the reservation does not constitute confirmation of the Package Tour. All Package Tours are subject to a minimum group size (to be determined by us, in our absolute discretion) before the Package Tour is confirmed. If the minimum group size is not achieved at least 14 days before the scheduled departure date for a Package Tour, we shall be entitled to cancel all reservations for the Package Tour in accordance with clause 3 below.
We will notify you as soon as possible once your Package Tour has been confirmed. Unless otherwise agreed or notified by us, following confirmation of your Package Tour, you must make full payment for your Package Tour at least 40 Days before the designated departure date. If you fail to make full payment by the stipulated deadline, we shall be entitled to treat your reservation as cancelled and to impose a cancellation fee, in accordance with clause 2 below, and to apply the deposit toward settlement of the cancellation fee, with any balance owing to be payable within 7 days, without any recourse by you against us.
Methods of Payment as follows:
1. RM500 - RMM1,000 Deposit Booking Non-Refundable
2. 30% of total full package price must be paid within 7 days after official notification of confirmed booking.
3. 50% of total full package price must be paid 60 days before departure
4. 100% of total full package price must be paid 45 days before departure
2. Cancellation by Customer
Unless otherwise stated in the invoice, you may cancel your reservation, in writing to admin@mitthijrah.com or Whatsapp, at any time before the designated departure date, subject to payment of a cancellation fee to us, to be computed based on the table below. In such an event, you shall additionally be responsible for any non-refundable airport taxes and miscellaneous surcharges imposed by the relevant airline(s). Should there be a refund of airport taxes or miscellaneous surcharges by the airline(s), we shall be entitled to charge an administrative fee of RM50, to be deducted from the refunded amount, for processing the refund.
Please note that any of the following changes made, less than 3 months from the departure date, is considered a cancellation and a cancellation fee will apply:
No. of days between departure and receipt of cancellation notice
Cancellation fee per person
1. Non Refundable - Deposit (RM500 - RM1,000)
2. 45 days and above - 50% of full Package price
3. 31 – 44 days - 75% of full Package price
4. 30 days or less - 100% of full Package price
The above cancellation fees apply if the air-tickets are not issued. If the air-tickets are issued, the value of the air-tickets will be added onto the cancellation fees. The Company reserves the right to issue air-tickets without prior notice. If the deposit amount is insufficient to cover the cancellation fee, the Customer must pay for the difference. Any waiver or reduction of cancellation charges on goodwill, (such as death, serious illnesses, etc) is at the discretion of the Company and subject to the conditions imposed by the major suppliers (such as hotels, airlines, etc). Supporting documents for the reason for cancellation is required. Any refunds to be made will only be processed minimum 2 months upon request for cancellation.
3. Cancellation by Company
Please note that the Company is merely acting as an intermediary to engage the services of third party service providers in respect of your Package Tour. Even after full payment for a Package Tour has been made, all Package Tour arrangements are still subject to final confirmation by the relevant third-party service provider(s). We shall endeavour to notify you, at least 14 days before the scheduled departure date, if, due to any unforeseen circumstance(s), any Package Tour arrangement cannot be finalised, needs to be changed by us or your reservation has to be cancelled. In such cases, we may, but shall not be obliged to, recommend alternative Package Tours to either the same or another destination. Please note that additional charges may apply for such alternative Package Tours and you will be advised accordingly of all such charges before having to make any election. If no alternatives are offered or should you decide not to accept any alternative offered, we will fully refund you in the form of travel credit for the Package Tour.
4. Enforced Amendment to OR Cancellation of Package Tour due to Pandemics
You shall be fully liable and responsible for all losses, costs, damages, expenses (including due to any delay), inconvenience, personal injury, or additional payments you and/or any member of your travel group sustains as a result of any and all of the following:
This clause shall not apply if the losses, costs, damages, expenses (including due to any delay), inconvenience, personal injury, inconvenience, or additional payments referred to in the said Clause are deemed, in our sole and absolute discretion, to have been caused by our gross negligence.
5. Refund Policy on Unused Portion of Package Tour
No refund, either in full or in part, will be made with respect to all arrangements for accommodation, meals, sightseeing tours or other services which are included in the Package Tour fare but not utilised by the traveller, or where the traveller amends, cancels or otherwise varies such arrangement after commencement of the Package Tour. If, after a Package Tour has departed, any service(s) in the itinerary cannot be fulfilled or any change(s) to the itinerary are necessitated for any reason(s) beyond our control, especially during peak seasons or upon the occurrence of a force majeure event, such as an act of God, earthquake, fire, tsunami or other natural disasters, weather conditions, war, civil unrest or terrorist attacks, government or legislative actions, strikes and labour unrest, diseases or pandemics, compulsory quarantines, or other similar event(s) (“Force Majeure Event”), we reserve the right to make reasonable changes to the itinerary, but shall endeavour where possible to arrange for the provision of a comparable alternative service. Any additional expense resulting from such changes shall be payable by you and any resulting saving will be refunded by us to you. Should you reject our offer of an alternative service, we shall not be obliged to refund any fee paid by you in respect of the unfulfilled service(s), but may do so, on a case-by-case basis.
6. Refund Payment Mode
For payments made in cash or via credit card, cheque or bank transfer, refunds will be made by way of cheque or bank transfer and will generally be processed within 2 to 4 weeks from the date of cancellation. For credit card payments, refunds will be made via the respective credit card company and will generally be processed within 4 to 6 weeks from the date of cancellation. The refund process may take longer during peak seasons, due to the increase in transaction volume.
7. Travel Documents and Travel Insurance Passport and Other Travel Documents
Subject to this clause, each traveller is solely responsible for ensuring that his or her passport or other travel document is valid for at least 6 months from the expected date of departure from the last point of departure in the itinerary and that he or she has all necessary visas, permits, passes, licenses, vaccinations, health certificates and/or other documents or approvals as may be required by the applicable governmental authorities of the destination country(ies) in the Package Tour. If a reservation has to be cancelled because the traveller is unable to obtain a visa or other travel document required, the relevant cancellation fee under clause 2 above will apply. Each traveller is also solely responsible for ensuring that his or her name as provided to the Company and reflected in the Pax Statement tallies with the name in his or her passport or travel document. If any amendment to such name is required, all applicable fees and charges shall be borne by the traveller.
Visa Applications
We may, from time to time, assist a traveller to submit a visa application for a fee, but do not guarantee the outcome or approval of any such application. Different embassies or consulates require varying lengths of time to process visa applications and, accordingly, any traveller seeking our assistance to apply for a visa must check with us as soon as possible on the applicable visa requirements.
Travel Insurance
All travellers are strongly encouraged to obtain a comprehensive travel insurance policy to protect against unforeseen circumstances, such as baggage loss, flight delays, travel agent insolvency and medical emergencies. We shall not be responsible, under any circumstances, for any such matters. Uninsured travellers are required to sign an indemnity form provided by us.
8. Pricing Policies
Validity
All information and prices shown are accurate at the time of print.
Package Tour Fare Inclusions
The Package Tour fare includes airfare, accommodation, airport transfers (if any), meals (if any), sightseeing (if any), airport taxes, airport security taxes, airline insurance surcharges, fuel taxes, customs user fees and service fees as specified by the airlines and airport authorities visa fees (if any) as specified in the Package Tour brochure/itinerary/booking form.
Package Tour Fare Exclusions:
The Package Tour fare does not include travel insurance, laundry services, excess baggage charges, beverages, room service, gratuities to drivers and tour leaders or local guides and tips to hotel porters, and/or any personal expenses as specified in the Package Tour brochure/itinerary/booking form. Please check with us, or your travel advisor, for general information regarding visa fees, gratuities to drivers and tour leaders or local guides, as well as local tipping practices.
Child Fare
Children below the age of 12 (as of the date of return to Malaysia) may be eligible for child fare rates in accordance with the applicable third party service provider’s standard terms. Should an extra bed for a child be required, please arrange with us and we will advise on the applicable surcharge, if any.
Promotional Pricing
We may, from time to time, accord discounts and other forms of promotion for our Package Tours. Our policy is to display and confirm all applicable discounts or promotions in our marketing communications and invoices.
Mode of Payment
Payments to us may be made in cash, by bank transfer, credit/debit card or cheques. Cheques will only be accepted if presented to us at least 4 weeks before date of departure. All payments must be made in Malaysian Ringgit.
Pricing Accuracy
To ensure accuracy in billing, our policy is to clearly list all relevant prices in our invoices and communications materials. We will also clearly indicate any additional charges for extra services that may be incurred by the Customer.
Receipts
We will issue a detailed receipt for every payment made.
9. Feedback Mechanisms
We welcome feedback from our customers. Should you have a complaint on the Package Tour, you should inform our representative during the course of the Package Tour and if matter cannot be resolved after our representative’s best endeavours to do so during the Package Tour, your complaint should be made in writing to the Company at admin@mitthijrah.com
10. Marketing Communications
We endeavour to ensure that all our brochures and marketing communications contain sufficient and accurate information regarding our Package Tours, services, prices and promotions.
11. Confidentiality and Privacy
Our privacy policy will be shared with you ,and by your making of a reservation for a Package Tour, you, for yourself and for and on behalf of all persons within your travel group, are deemed to agree to all the terms contained within the same.
We will comply with our privacy policy referred above, and will at all times comply with all relevant obligations on us governing the collection, use, disclosure and care of your personal data under the The Personal Data Protection Act 2010. We may take photographs and videos of travellers participating in our Package Tours for our advertising and publicity materials (e.g. brochures) or related media programmes (e.g. particularly those involving celebrity Package Tours) and by joining our Package Tours, all travellers shall be deemed to have consented to such collection and/or use on our part. Notwithstanding, any traveller who wishes to withdraw his or her consent to our collection or use of any photographs or videos that may feature such traveller, may notify us at admin@mitthijrah.com whereupon we will endeavour, as soon as reasonably practicable, to remove any reference to such traveller from our advertising and publicity materials and/or related media programmes; provided always that we shall not be liable to recall or change any such materials or media programmes which have been produced, publicly distributed or disseminated by us prior to receiving such notice. We shall, correspondingly, be entitled to disallow any traveller from joining a Package Tour expressed to be organised as part of a media programme if such traveller does not expressly consent to the taking and use of his or her photograph or to the filming/recording of the Package Tour.
12. Third Party Providers
We incorporate and rely on the services of airlines, transport companies and third-party service providers for our Package Tours. These Terms and Conditions and all arrangements or bookings relating to the Package Tour are additionally subject, in every respect, to any terms and conditions that may be imposed by these third-party service providers. Whilst we will endeavour to render reasonable assistance to our Customers wherever possible, we have no control over these third-party service providers and shall not be liable, in any way, for any changes made by or acts or omissions on the part of such third party service providers in connection with any Package Tour.
13. Rights, Disclaimers and Indemnity Relating to Tours
Without limiting any other provision of these Terms and Conditions, to the fullest extent permitted by law, we shall not be responsible or assume any liability to any Customer or traveller for any losses, costs, damages, expenses (including due to any delay), inconvenience, additional payments, or personal injury or death of any person (collectively, the “Losses”) arising from any of the following, whether direct or indirect, and whether reasonably foreseeable by us or not:
To the fullest extent permitted by law, our maximum liability to any Customer or traveller for any loss, damage, cost and/or expense shall in no event exceed the amount of the Package Tour fare paid to and received by us in respect of such Customer or traveller. In no event shall we be liable for any punitive, special, indirect or consequential loss or damage, including loss of production, profit, revenue or contract or loss of or damage to goodwill or reputation.
We reserve the right to withdraw any itinerary or any reservation made and/or to decline or refuse any individual as a member of the Package Tour, if it appears to us, in our absolute discretion, that such individual is likely to endanger the health or safety or impair the comfort and enjoyment of the other members of the Package Tour. You agree to indemnify us, our affiliates and our respective officers, directors and employees, immediately on demand, against all claims, liabilities, damages, costs and expenses, including legal fees (on a full indemnity basis), arising out of any breach of these Terms and Conditions by you.
13. Miscellaneous
We reserve the right to change, amend, insert or delete any of these Terms and Conditions, or policies contained therein, from time to time.
Effective date : [10 October 2024]
Last updated : [10 October 2024]
Disclaimer: All terms & condition stated are mean to favor both parties. Do not hesitate to contact us for any enquiries or request. We will always do our best for your satisfaction.
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