Travel Bookings Terms & Condition

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TERMS & CONDITIONS

MITT Hijrah Travel & Tours Sdn. Bhd.
License No.: KPK/LN: 8917   

· “Company” refers to MITT Hijrah Travel & Tours.

· “Customer” refers to the person(s) purchasing the travel package.

· “Package Tour” refers to the combination of flights, accommodations, transportation, and/or tours arranged by the Company.

· To make a reservation, you must place a deposit with us for yourself and each person accompanying you on the Package Tour. This deposit will form part of your final payment.

· The minimum deposit is RM500 – RM1,000 per traveller, unless otherwise notified.

· All Package Tours are subject to a minimum group size (to be determined by us). If the minimum group size is not achieved at least 14 days before departure, we may cancel all reservations in accordance with clause 3.

· Full payment must be made at least 45 days before departure. Failure to do so will be treated as a cancellation and cancellation charges (see clause 3) will apply.

Payment Schedule

· Deposit: RM500 – RM1,000 (non-refundable)

· 30% of total price: Within 7 days after booking confirmation

· 50% of total price: 60 days before departure

· 100% of total price: 45 days before departure

All cancellations must be submitted in writing via email ( admin@mitthijrah.com ) or WhatsApp (official number). If you cancel your booking, the following charges apply per person:

· Deposit: Non-refundable

· 45 days and above: Deposit only

· 31 – 44 days: 50% of package price

· 15 – 30 days: 75% of package price

· 14 days or less / no-show: 100% of package price

If air tickets have been issued, their value will be added to the cancellation fee. Refunds of airport taxes are subject to airline approval and a RM50 processing fee.

Partial waivers may be granted (e.g. in cases of death or serious illness) with supporting documents, subject to supplier policies. Refunds (if any) will be processed within 2 months of cancellation.

The Company acts solely as an intermediary to engage the services of third-party service providers. Even after full payment, all Package Tour arrangements remain subject to final confirmation by the relevant service provider(s).

We shall endeavour to notify you at least 14 days before departure if:
a) Arrangements cannot be finalised,
b) Changes are required, or
c) Your reservation must be cancelled.

In such cases, we may recommend alternative Package Tours. Additional charges may apply and will be advised before you make any election.

If no alternatives are offered, or should you reject the alternatives, a full refund will be provided in the form of travel credit. Refunds or alternatives offered shall be in accordance with Section 24D of the Consumer Protection Act 1999 (Akta 599) regarding failure of services.

Neither party shall be liable for failure to perform obligations caused by events beyond reasonable control, including pandemics, natural disasters, government restrictions, strikes, war, civil unrest, or airline disruptions.

· Customers may be entitled to a partial refund, credit, or alternative service depending on supplier policies.

· The Company is not liable for consequential losses (e.g. visas, connecting transport).

· Liability is limited to the total amounts paid by the customer.

No refund will be made for services voluntarily not used by the traveller. If, after departure, services cannot be provided due to force majeure, we will arrange reasonable alternatives where possible. Any additional expense shall be borne by the traveller.

Refunds will be made by bank transfer or cheque (2–4 weeks processing) or via credit card company (4–6 weeks). Processing times may be longer during peak periods.

· Travellers are responsible for ensuring passports are valid for at least 6 months after travel and for obtaining all necessary visas, permits, and vaccinations. Cancellation due to incomplete documentation will incur fees under clause 2.

· Visa assistance may be provided, but approval is not guaranteed.

· Travel insurance is mandatoryfor all travellers (medical, cancellation, personal accident). Customers declining insurance must sign a waiver releasing the Company from liability.

· Prices include only services listed in the itinerary or invoice. Exclusions (e.g. tips, excess baggage, personal expenses) will be clearly stated.

· Prices may be adjusted due to exchange rate fluctuations, taxes, or supplier increases.

· Discounts and promotions will be transparently displayed and applied.

· Payments accepted: cash, bank transfer, credit/debit card, or cheque (min. 4 weeks before departure).

· Complaints should be raised immediately during the tour to allow corrective action.

· Unresolved complaints must be submitted in writing within 14 days after return.

· The Company complies with the Personal Data Protection Act 2010 (PDPA).

· By booking, you consent to the collection and use of personal data for administration and marketing.

· Customers may request access, correction, or withdrawalof their personal data by contacting admin@mitthijrah.com.

· Photos and videos taken during tours may be used for promotional purposes unless you notify us in writing.

All services are subject to the terms of airlines, hotels, and other providers. The Company is not responsible for their acts or omissions but will assist customers reasonably where possible.

· Customers may make special requests (e.g., dietary requirements, room preferences, mobility assistance, seating requests) at the time of booking or prior to departure.

· The Company will make reasonable efforts to communicate such requests to the relevant Third-Party Service Providers but cannot guarantee their fulfilment.

· Any additional charges incurred due to special requests, whether fulfilled or not, are the responsibility of the Customer.

· The Company is not liable for any failure of Third-Party Service Providers to meet special requests.

· The Customer must provide accurate and complete information for all bookings, including names, travel documents, health conditions, contact details, and any special requirements.

· Customers are responsible for:

1. Obtaining and maintaining valid passports, visas, permits, and health documentation;

2. Ensuring compliance with the laws and regulations of all countries visited;

3. Arriving at all departure points, flights, transfers, and activities on time;

4. Following all instructions and regulations provided by the Company, its representatives, or Third-Party Service Providers.

· Failure to comply may result in missed services or cancellation, with applicable cancellation fees as stated in Clause 3.

· To the extent permitted under Akta 599 and Akta 482, the Company’s liability is limited to the services directly provided or arranged by the Company.

· The Company is not responsible for any loss, damage, delay, or injury caused by:

1. Acts, omissions, errors, or failures of Third-Party Service Providers;

2. Force Majeure Events, including but not limited to natural disasters, pandemics, strikes, terrorism, war, civil unrest, or government actions;

3. Personal negligence or misconduct of the Customer or any member of their travel group.

· Any claims for loss, damage, or unsatisfactory services must be reported in writing to the Company within 7 days of the relevant incident or return from the Package Tour, together with supporting documents.

· The Company may, at its discretion, assist in submitting claims to Third-Party Service Providers but makes no guaranteeregarding outcomes or compensation.

· In no event shall the Company’s liability exceed the total amount paid by the Customer for the relevant Package Tour.

The Customer agrees to indemnify and hold harmless the Company, its affiliates, officers, employees, and agents from any claims, damages, costs, or expenses arising from:

· Breach of these Terms and Conditions;

· Violation of laws or regulations;

· Failure to comply with instructions from the Company or Third-Party Service Providers;

· Special requests or actions made by the Customer that result in additional costs or liability.

· All formal communication from the Company (including booking confirmations, invoices, payment reminders, updates, and notices of changes/cancellations) will be made primarily via email and/or WhatsApp to the contact details provided at the time of booking.

· It is the Customer’s responsibility to ensure that the contact information provided is correct and active.

· Any communication sent by us to the provided email address or WhatsApp number shall be deemed received by the Customer on the date it is sent.

· Customers may also use email or WhatsApp to communicate with the Company for enquiries, confirmations, or cancellation requests.

· We reserve the right to amend these Terms & Conditions at any time in compliance with applicable laws.

· These Terms are governed by the laws of Malaysia, including the Tourism Industry Act 1992 (Akta 482) and the Consumer Protection Act 1999 (Akta 599).

Effective Date : [1 September 2025]
Last Updated : [1 September 2025]